Privacy policy

Last updated: August 24, 2026

IskahWraps operates this online store and website, including the related information, content, features, products, tools, and services made available to you (the “Services”).

Our store is powered by Shopify, which provides the e-commerce platform that enables us to offer our products and Services.

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit our website, browse our products, make a purchase, contact us, subscribe to marketing communications, or otherwise interact with us.

Please read this Privacy Policy carefully.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be connected to you.

Depending on how you interact with our store, we may collect or process the following information:

Contact Information

This may include:

  • Your name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

Payment and Transaction Information

This may include:

  • Payment method

  • Payment confirmation

  • Transaction details

  • Order value

  • Billing information

  • Information required by our payment providers to complete your transaction

Payment card information is generally processed securely by Shopify Payments or the relevant payment provider and is not stored directly by IskahWraps.

Order and Shopping Information

This may include:

  • Products you view

  • Products added to your cart

  • Products you purchase

  • Returns or exchanges

  • Cancelled orders

  • Previous transactions

Communications With Us

When you contact us, we may process information contained in your message, including your:

  • Name

  • Email address

  • Order number

  • Reason for contacting us

  • Any information you voluntarily provide

Device and Usage Information

When you use our website, certain technical information may be collected automatically, including:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Pages viewed

  • Time and date of visits

  • How you navigate or interact with our website

  • Cookie and consent information

2. How We Collect Personal Information

We may collect personal information:

Directly From You

For example, when you:

  • Place an order

  • Enter your billing or shipping details

  • Contact us

  • Request a return or exchange

  • Subscribe to our email list

  • Otherwise provide information to us

Automatically

Certain information may be collected automatically when you visit or use our website through cookies and similar technologies.

From Service Providers

We may receive information from companies that provide services to us, including:

  • Shopify

  • Payment providers

  • Shipping providers

  • Analytics providers

  • Marketing providers

From Other Third Parties

Where permitted by law, we may receive limited information from third parties that help us operate, secure, analyse, or market our store.

3. How We Use Your Personal Information

We may use personal information for the following purposes.

Processing and Fulfilling Orders

We use personal information to:

  • Process your purchase

  • Process your payment

  • Confirm your order

  • Prepare and dispatch your products

  • Provide shipping information

  • Process returns, exchanges, cancellations, and refunds

  • Communicate with you about your order

Providing and Improving Our Services

We may use information to:

  • Operate our online store

  • Remember certain preferences

  • Understand how customers use our website

  • Improve our website and shopping experience

  • Recommend relevant products where permitted

Marketing and Promotional Communications

Where permitted by law and where required with your consent, we may use your personal information to send:

  • New collection announcements

  • Product updates

  • Special offers

  • Promotional emails

  • Other IskahWraps marketing communications

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.

Security and Fraud Prevention

We may use personal information to:

  • Provide a secure checkout experience

  • Detect suspicious transactions

  • Prevent fraud

  • Investigate potentially illegal or malicious activity

  • Protect our website, business, and customers

Customer Service and Communication

We use personal information to:

  • Respond to questions

  • Assist with orders

  • Handle complaints

  • Process returns and exchanges

  • Provide customer support

Legal and Regulatory Requirements

We may process personal information where necessary to:

  • Comply with applicable law

  • Meet tax and accounting obligations

  • Respond to lawful requests from authorities

  • Establish, exercise, or defend legal claims

  • Enforce our terms and policies

4. How We Share Personal Information

We only share personal information where necessary to operate our business, fulfil orders, comply with legal requirements, or provide services requested by you.

We may share information with:

Shopify

Our store is hosted and operated using Shopify.

Shopify processes certain personal information to provide services such as:

  • Website hosting

  • Checkout functionality

  • Order processing

  • Payment processing

  • Fraud prevention

  • Analytics

  • Store functionality

Payment Providers

Payment information may be shared with the payment provider selected during checkout for the purpose of completing the transaction and preventing fraud.

Shipping and Fulfilment Providers

We may provide shipping companies with information necessary to deliver your order, such as:

  • Name

  • Shipping address

  • Contact information where necessary

  • Delivery details

Service Providers

We may use third parties that assist us with services such as:

  • IT and website services

  • Data storage

  • Analytics

  • Customer support

  • Email marketing

  • Shipping

  • Fraud prevention

These providers may process personal information only as necessary to provide their services.

Marketing and Advertising Partners

Where permitted by applicable law and, where necessary, based on your consent, we may use marketing and advertising providers to measure campaigns or display relevant advertising.

You may be able to manage certain privacy and advertising preferences through the privacy settings available on our website.

Legal Requirements

We may disclose information where reasonably necessary to:

  • Comply with law

  • Respond to lawful government or court requests

  • Protect our legal rights

  • Prevent fraud or abuse

  • Protect the safety of our customers or others

5. Relationship With Shopify

Our Services are hosted by Shopify.

Shopify collects and processes certain information regarding your access to and use of our store to provide and improve its services.

Information submitted through our website may be transmitted to Shopify and certain authorised service providers that may operate in countries outside your country of residence.

Shopify may also process information independently for certain services and features.

For more information about Shopify’s privacy practices, you can review the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Cookies may be used to:

  • Keep the website functioning properly

  • Remember certain preferences

  • Operate the shopping cart and checkout

  • Improve website security

  • Understand website usage

  • Measure performance

  • Support marketing and advertising where permitted

Some cookies are necessary for the operation of the website.

Other cookies, particularly analytics or marketing cookies, may require your consent.

Where required by law, these cookies will not be activated until you provide consent through our cookie banner or privacy settings.

You may change or withdraw your cookie preferences at any time through the cookie settings available on our website.

7. Marketing Emails

If you subscribe to our email list, we may send you information about:

  • New collections

  • Product launches

  • Special promotions

  • Exclusive offers

  • IskahWraps news

Where required by law, marketing emails are only sent with your consent.

You can unsubscribe at any time by clicking the unsubscribe link contained in our marketing emails.

Even if you unsubscribe from marketing messages, we may still send essential communications relating to an order you have placed.

8. Third-Party Websites and Social Media Links

Our website may contain links to third-party websites or social-media platforms such as Instagram or TikTok.

If you follow one of these links, you leave our website.

We are not responsible for the privacy practices, security, accuracy, or content of third-party websites.

We recommend reviewing the privacy policy of the relevant third-party service before providing personal information.

9. Children's Privacy

Our website and products are not specifically intended for children.

We do not knowingly collect personal information from children where doing so would be unlawful.

If you are a parent or legal guardian and believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and, where appropriate, delete the information.

10. Security of Your Information

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

However, no method of internet transmission or electronic storage can guarantee complete security.

We therefore recommend that you do not send highly sensitive or confidential information through unsecured communication channels.

11. How Long We Keep Personal Information

We retain personal information only for as long as necessary for the purposes for which it was collected or where required by law.

The length of time information is retained may depend on factors such as:

  • Processing and completing an order

  • Handling returns, refunds, or disputes

  • Providing customer support

  • Meeting accounting and tax obligations

  • Preventing fraud

  • Establishing or defending legal claims

  • Fulfilling other legal obligations

When personal information is no longer required, it will be deleted or anonymised where appropriate.

12. Your Privacy Rights

Depending on where you live and subject to applicable law, you may have the following rights regarding your personal information:

Right of Access

You may request information about the personal data we hold about you.

Right to Correction

You may request that inaccurate or incomplete personal information be corrected.

Right to Deletion

You may request deletion of your personal information where the legal requirements for deletion are met.

Right to Restrict Processing

You may request that the processing of your personal information be restricted in certain circumstances.

Right to Data Portability

Where applicable, you may request a copy of certain personal information in a structured and commonly used format.

Right to Object

You may have the right to object to certain processing of your personal information, particularly direct marketing.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal of consent does not affect the legality of processing carried out before your consent was withdrawn.

13. Advertising and Data-Sharing Preferences

Depending on where you live, you may have the right to object to certain forms of targeted advertising or sharing of personal information.

Where applicable, you can exercise these preferences through the privacy controls available on our website.

Shopify may also provide privacy controls through its own Privacy Portal.

14. Complaints

If you have concerns about how we process your personal information, please contact us first using the details below.

If you are located in the European Economic Area, you also have the right to lodge a complaint with a competent data protection supervisory authority.

For a business established in Bavaria, the competent authority may be:

Bavarian State Office for Data Protection Supervision (BayLDA)
Promenade 18
91522 Ansbach
Germany

15. International Data Transfers

Some of our service providers, including Shopify and its service providers, may process personal information outside Germany or the European Economic Area.

Where personal information is transferred to a country that does not provide an equivalent level of data protection, appropriate safeguards may be used as required by applicable law.

These safeguards may include:

  • European Commission Standard Contractual Clauses

  • Applicable adequacy decisions

  • Other legally recognised transfer mechanisms

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our business

  • New services

  • Changes to the technologies we use

  • Legal or regulatory requirements

When we update this Privacy Policy, we will change the “Last updated” date shown at the top of this page.

Where required by law, we will provide additional notice of material changes.

17. Contact

If you have questions about this Privacy Policy, how we process your personal information, or if you would like to exercise any of your privacy rights, please contact us:

IskahWraps
Owner: Sulekha Mohamud
85057 Ingolstadt
Germany

Email: iskahwraps@gmail.com
Phone: +49 1773 379324

For the purposes of applicable data protection law, Sulekha Mohamud, trading as IskahWraps, is the data controller responsible for the processing of personal information described in this Privacy Policy.